Professional Summary
Technical professional with a strong foundation in customer service, problem solving, and application support. Combines recent technical training in web technologies with extensive experience in operations management and stakeholder communication. Demonstrated ability to manage complex systems, implement technical solutions, and provide excellent user support across multiple platforms.
Applications: JavaScript, HTML, CSS, React
Technical Documentation: Process Documentation, User Guides, Knowledge Base Management
Additional Skills: Troubleshooting, System Implementation, User Training
Soft Skills: Customer Service, Problem Resolution, Team Collaboration, Communication
Technical Skills
Education
Front End Engineering Certificate | Codecademy | 2024
Completed program focusing on modern JavaScript and React development
Mastered frontend fundamentals including HTML5, CSS3, and responsive design
Built full-stack applications using React, Redux, and React Native
B.S. Psychology | University of Oregon | 2014
Recipient of Award for Excellence in Academics
Research focus on human behavior and user experience
Events and Marketing Manager | Oregon Primary Care Association | June 2020-July 2024
Developed and maintained organization's web content
Led several major technology transitions
Led cross-functional teams using project management methodologies
Event Coordinator | Gorge Crest Vineyards | Jan 2021-Sept 2024
Managed complex project timelines and stakeholder expectations
Coordinated cross-functional teams of 10+ vendors per event
Operations Manager | Dana Herbert Accessories | June 2018-March 2019
Implemented new digital systems reducing manual processes by 40%
Optimized e-commerce operations through technical solutions